Auto Collections Specialist - Onsite / Part-time Job at defi AUTO LLC, Buffalo, NY

U0wxays0RG1KaGcwNTJvc3hTZGxyaXFHeWc9PQ==
  • defi AUTO LLC
  • Buffalo, NY

Job Description

Job Description

Job Description

Escape the quota nightmare! Join defi for set hourly pay and a less stressful work environment with no monthly quotas. Want to know more? Just ask!

About defi SOLUTIONS:

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions, together with technology-enabled processing services, creates a flexible, configurable, and scalable platform that addresses lenders' and borrowers' ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures, and Fiserv.

What is in it for You?

  • Paid Training
  • Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
  • Tuition Reimbursement
  • Day One - Comprehensive Benefits Package
  • We encourage your individual growth and look to promote within!

Workplace Values: The Collections Specialist will be expected to operate in line with our workplace values which are:

  • Get it done
  • Win as a team
  • Better everyday
  • Do it with passion

About the Role: The Collections Specialist will support our Universal Support Team while working in a high-volume contact center environment; you will be responsible for performing various customer service and soft collections tasks for defi’s auto clients. You will be vital in helping the company achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States!

Duties and Responsibilities:

  • General customer service for various accounts (i.e., account resolution, payment processing, due date changes, payoff processing, letter generation, website assistance)
  • Process ACH requests
  • Provide payoff quotes for consumers and dealers
  • Add/ remove signers/ beneficiaries
  • Perform soft collections activity (10 days past due)
  • Establish repayment schedules based on customers' financial situations, including negotiating potential lump sum settlement agreements.
  • Utilize skip tracing tools to locate customers and update account information when needed
  • All other duties as assigned

Required Qualifications:

  • High school diploma or GED
  • A minimum of one (1) years' experience in a high-volume, contact center environment
  • Effectively communicates with management and fellow associates
  • Ability to demonstrate, comprehend and apply our workplace values

Hours:

This position is part-time working 20 hours per week

Travel required:

  • No travel is required for this position

Affirmative Action/EEO Statement: defi SOLUTIONS is an Equal Opportunity Employer , and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.

Part-time 20 hours per week

Job Tags

Hourly pay, Part time, Flexible hours,

Similar Jobs

Truck Hero

Senior CAD Designer Job at Truck Hero

 ...POSITION SUMMARY The Senior CAD Designer will work hand in hand with Design Engineers to design innovative aftermarket accessories for Trucks, Jeeps and Passenger Cars.This position will require strong knowledge and experience in automotive exterior design (Class... 

TransUnion

Global Audit and Advisory Internship Summer 2025 Job at TransUnion

 ...You'll Bring: Pursuing a Bachelors or Masters Degree in Accounting, Finance, Auditing or a related field, and graduating no later...  ...pioneering products and cutting-edge technology. Our Summer Internship Program will allow you to use & develop the skills you've learned... 

NBCUniversal

Analyst, Digital Sports Inventory Job at NBCUniversal

 ...Track and report on digital media inventory across Peacock and NBCSports digital properties Sports include NFL, Golf, NBA, B1G & ND Football, College Basketball, NASCAR, Premier League, US Soccer, Chivas, as well as other Tentpole Sports (Olympics, World Cup, etc).... 

Resource Informatics Group Inc

Senior ETL Talend Developer Job at Resource Informatics Group Inc

 ...Developing and configuring a Big Data batch Job to use the Spark framework in Talend Experience in building data catalogue using IBM/Informatica/Talend tools Experience with design and implementation of ETL/ELT framework for complex warehouses/marts Strong... 

Louer

Full-Time Companion / Personal Assistant with Heavy Travel: $200K+ and Benefits Job at Louer

Principal with main residence in Hobe Sound, Florida and four other domestic residences is seeking an active, adventurous, outdoorsy, and professional full-time companion / personal assistant. Schedule for position is on five out of seven days per week (including weekdays...