TEKsystems is hiring Customer Services Representatives for a global company established in 1949. This well-known company provides human capital management solutions and business outsourcing services, including payroll, HR, and benefit administration. Come join our team!
Description:
As a Customer Service Representative, you would be responsible for assisting clients with inquires and issues related to company products and services involving benefits administration.
Job Duties:
+ Taking 30-40 inbound calls a day in a que
+ Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization.
+ Pinpoints needs for modification or changes in program design and administrative procedures.
+ Records employee enrollment in benefits.
+ Explains and interprets more complex aspects of company insurance programs to employees and dependents.
+ Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.
Preferred Skills & Qualifications:
+ 1 year Customer Service (in-person customer service is fine. Must have patience and compassion, will be learning call center skills during training so prior experience is not required but it's a plus!).
+ Computer Skills (must be able to navigate Office, work through multiple tabs, and learn and understand WebEx).
Additional Information:
+ Training is onsite for the first 4-5 weeks.
+ Hybrid after training (3-4 days in office and 1-2 days at home).
+ Must have a smartphone to download applications.
+ Equipment will be provided.
+ Must have internet and quiet and secure work environment at home.
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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