Job Description

Job Description

Job Description

Access World is a leading global provider of freight forwarding and commodities warehousing services, with operations in over 30 countries. We specialize in offering comprehensive logistics, storage, and supply chain solutions, tailored to a wide range of industries, including metals and minerals, soft commodities, chemicals, renewables, oil & gas, project cargo, and general freight. As an approved warehouse keeper for the London Metal Exchange (LME) and the Chicago Mercantile Exchange (CME), we provide warehousing and associated services to traders, producers, financiers, and consumers. With offices spanning Africa, Asia Pacific, Europe, the Middle East, and the Americas, our regional offices operate semi-autonomously, each with its own corporate functions including Commercial, Finance, HR, Compliance & Legal, Customer Service, and Operations.

Position Summary
We are seeking a highly motivated and experienced Business Development Manager to lead the growth of our Clearing and Forwarding (C&F) department. The focus of this role will be on acquiring new business, building and maintaining strong client relationships, and developing strategies to create a consistent customer base for ocean and air freight, warehousing, and transport services.

Key Responsibilities & Accountabilities

1. Business Development

   • Identify and target new business opportunities in the Clearing & Forwarding sector, specifically in ocean freight, air freight, warehousing, and transport services.
   • Develop and execute strategic sales plans to achieve revenue and growth targets.
   • Conduct market research to identify potential clients and industry trends.
   • Build and maintain a strong sales pipeline to ensure consistent business growth.

2. Client Relationship Management

   • Establish and maintain long-term, mutually beneficial relationships with clients, providing exceptional customer service.
   • Negotiate contracts and service agreements with clients, ensuring favorable terms for both parties.
   • Act as the primary point of contact for key accounts, addressing concerns and ensuring client satisfaction.

3. Operational Coordination

   • Collaborate with operations teams to ensure seamless execution of services, ensuring customer satisfaction and operational efficiency.
   • Provide input on pricing strategies, operational improvements, and customer feedback to refine service offerings.
   • Work closely with commercial and operations teams to ensure alignment between client requirements and service delivery.

4. Reporting & Analysis

   • Monitor sales performance metrics and provide regular updates to senior management.
   • Prepare timely and accurate sales forecasts, market insights, and competitive analyses.
   • Analyze market conditions and competitor activities to adjust sales strategies accordingly.

5. Continuous Improvement

   • Identify and implement opportunities to optimize processes, improve operational efficiencies, and reduce costs while maintaining high service levels.
   • Stay up to date with industry trends, emerging technologies, and best practices within commercial freight forwarding.
   • Participate in training and professional development opportunities to continuously enhance skills and industry knowledge.

Qualifications and Experience

• Education: Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.
• Experience: Proven experience in business development, sales, or account management within the logistics, freight forwarding, or C&F industry.
• Sales Track Record: A proven track record of achieving sales targets and driving business growth.
• Industry Knowledge: In-depth knowledge of ocean and air freight logistics, customs regulations, and the U.S. C&F market.
• Communication Skills: Excellent verbal and written communication skills, with the ability to build and maintain strong relationships with clients.
• Problem-Solving: Strong organizational and problem-solving abilities, with a detail-oriented approach.
• Adaptability: Ability to work effectively in a fast-paced, deadline-driven environment, and adapt to changing priorities.
• Tech Proficiency: Proficiency in Microsoft Office Suite and other productivity tools.

Why Join Access World?
If you are passionate about growing businesses, managing client relationships, and working in a dynamic, fast-paced industry, we encourage you to apply. This role offers the opportunity to make a significant impact in a global logistics organization while expanding your expertise in freight forwarding, supply chain management, and business development.

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