Job Description
This is a full-time, onsite position based in Plantation, Florida
MASA is seeking a new member to join our dynamic Claims team. As our new
Claims Adjuster , you'll provide collaborative support to our customers, providers, and partners and approve and process claims with attention to detail, compassion, and quality.
Compensation: The hourly pay rate starts at $28.00 and may increase based on experience. Benefits include medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership.
Location: 1250 South Pine Island Road, Plantation, FL 33324
Work Hours: Monday through Friday, 9:00 AM to 5:00 PM
About Us MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company - we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at
What You Will Do Reporting to our Claims Manager, we will count on you to support our insurance products and take ownership of your assigned medical claims from start to finish. Your main responsibilities will include:
Claims Handling:
- Manage personal queue of assigned medical claims
- Verify coverage and maintain accurate records.
- Review explanation of benefits (EOB) forms from primary insurance companies and health insurance claim forms (also known as HCFA or 1500 forms).
- Interact with providers to obtain additional required documentation.
- Approve claims for payment using departmental guidelines.
- Communicate proactively with members, acknowledging their claims and explaining the claim adjudication process.
- Set up and scan new claims to be processed.
Customer Service Excellence:
- Deliver exceptional support to members, providers, and other departments via phone, email, and chat channels.
- Demonstrate attention to detail, empathy, and active listening skills.
Product Knowledge:
- Serve as a MASA product knowledge expert, including member benefit coverage.
- Understand insurance regulatory requirements.
What We Need From You - Current Florida 6-20 All Lines Adjuster License is required.
- 2+ years of claims adjusting work experience. Experience with medical claims is a plus.
- Previous customer service experience with strong verbal and written communication skills.
- An ability to organize, prioritize, and execute your work in a manner that meets established claim/recovery service standards and benchmarks.
- A high school diploma or equivalent.
What We Will Provide You - Competitive pay and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership.
- A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don't."
- An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!
#LI-ONSITE #LI-RH1 #corp
Job Tags
Hourly pay, Full time, Temporary work, Work experience placement, Monday to Friday,