Job Description

We are looking for a Customer Experience Representative to join our team!

• Engaging with customers via multiple channels, including phone, email, and live chat, to help and resolve inquiries promptly and effectively.
• Collaborating with cross-functional teams to ensure seamless communication and resolution of customer issues.
• Utilizing our state-of-the-art systems and tools to track, monitor, and document customer interactions and feedback.
• Contributing innovative ideas and solutions to enhance the overall customer experience and drive continuous improvement.

• Handle calls and requests with a customer service-orientated approach, prioritizing the needs and experience of the customer
• Utilize excellent oral and written communication skills while interacting with customers and co-workers on multi-communication platforms
• Process multiple-source social media and system-based inputs for call-back, scheduling, and callouts.
• Efficiently engage in high-volume inbound calls using effective listening, inquiry and objection-overcoming techniques while maintaining the highest levels of courtesy and respect. 
• Log detailed and accurate information derived from customer interactions.
• Support field activities, technician scheduling, and multi-department interaction.
• Facilitate and process warranties, parts replacements, and communicate directly with customers to determine and execute appropriate resolution.
• Perform all other duties as assigned.

• Able to work Monday - Friday, 7am-10am or 3pm-7pm. 
• Desire to be part of a winning team.
• Customer service experience.
• Enjoy being on the phone handling high call volumes.  
• Desire to provide the best experience for customers by utilizing a customer-centric approach to solving issues.
• Exceptional verbal and written communication skills.
• Ability to prioritize, organize and multitask effectively.
• Adaptability, flexibility, and ability to deal with constant changes.
• Ability to collaborate and work effectively across departments/teams.
• Excellent time attendance.
• Attention to detail and meeting deadlines.
• Proficient in MSWord, intermediate MS Outlook, and Excel. 
• Experience with multi-line phone systems.

Paschal Home Services, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.  All employment decisions at Paschal Home Services, LLC. are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex, national origin, disability, or any other characteristic protected by federal, state, or local laws.

 

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