Job Description
Salary: $20.00/ Hourly
This position is a temporary Full-Time role (6-month contract; with the possibility of extension)
Location: Langley, BC
At Groundstar, we are looking for dedicated, highly skilled, and enthusiastic individuals to join our growing team. Ideal candidates will be self-motivated and driven, eager to contribute to our mission of providing exceptional on-demand delivery services across North America.
We are a technology-driven logistics company that brings together retailers, wholesalers, general contractors, and trades people matching them in real-time with vehicle fleet operators, individual owner/operators, and rental fleet operators. Using our powerful technology platform, we harness idle logistics capacity and match it in real-time with construction industry professionals who need fast, reliable, trained, and on-demand delivery.
We are dedicated to pursuing and hiring a diverse workforce with varied experiences, perspectives, and opinions. We believe diversity helps our team perform better and enables us to build an outstanding product for our customers. We are an equal-opportunity employer and are committed to working with applicants requesting accommodation at any stage of the hiring process.
General Summary:
Reporting to the Director of Operations, the Dispatcher will be responsible for effectively and efficiently dispatching inbound delivery requests to our drivers in order to meet or exceed the customer SLA. Dispatchers will proactively and effectively communicate with customers and drivers while an order is in progress to be completed. Dispatchers will receive and process inbound phone calls, texts, emails, or chats from drivers who are in the process of delivering items on behalf of Groundstar customers. Ultimately, it is the job of the Dispatcher to ensure all orders are delivered on time and that our driver community is cared for as the valued part of the business that they are.
The dispatch operation currently operates from 6:30 AM to 12:00 AM 6 days a week. Business requirements may dictate the addition of a 7th day at some point in the future. Shifts will be created to provide adequate coverage against these hours and Dispatcher shifts will rotate as necessary to meet these needs.
Primary Duties and Responsibilities:
Qualifications & Skills:
Working Conditions:
The Dispatcher works in an office setting with some local travel as required.
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