Job Description

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

What you'll need to be considered for an interview
1) 1-3+ years related retail customer service experience
2) Must have 1-2+ year Experience in The UPS Store , Fed-Ex Kinkos or any shipping / quick print shops will considered for the high end of wage scale.
3) Must be a licensed NC notary public

UPS Store Center Sales Associate Benefits:  Benefit Conditions: *Certain benefits require completing employment period of 6 mons - 1 year 

• 401(k), 401k matching (up to 3%)
• Retention Bonus* 
• Potential Sales Bonus 
• Employee Discounts 10% up to 20%
• Paid Time Off* (5 days)
• Paid Holidays (3 major holidays)*

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Sales : Confidently explain various products and services. This includes upselling and cross selling products to the customer at hand. You will be the expert and customers will look to you for answers.
• Sell, Sell, Sell – You will learn the various benefits for products and services.
• Improve bottom line by reducing and eliminating wastage and maintain cost control, increase sales by UP Selling or Cross Selling
• Packaging Services : Perform estimates and pack high value & fragile contents for shipping per training methods. Help customers select moving supplies.
• Shipping Services : Receive & process packages for US Post Office, UPS or Freight services including lifting & weighing packages on scale, accessing CMS shipping software, generating labels, providing receipts & tracking information to customers.
• Document Services : Operate binding, laminating, fax, digital printers, computers and other machines in a safe & efficient. Help customers select business cards, stationery, imprinted products, etc.
• Mailbox services : Explain mailbox service rates, benefits and the mailbox services agreement. Receive, log in, sort and place mail in mailbox modules accurately. Forward mail per customer instructions.
• Opening/Closing Procedures : Turn-on / Login to systems, tend to various tasks to open/close the store in accordance with store procedures.
• Cleaning & Upkeep : Vacuum, sweep, dust, wipe, shine. Everyone on the team works on keeping the store clean and cluttered free.
• Performing other duties as assigned. Hire, train and mentor center associates.

QUALIFICATIONS

• some education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operation

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