Job Description

Job Description

Job Description

HVAC Project Coordinator

Positions Type: Full-time, Non-Exempt (Hourly) position that is eligible for overtime. You will also have the opportunity to earn commission/bonuses based on performance in addition to the hourly wage. This position also has the option to work hybrid.

Job Summary:

The Project Coordinator plays a critical role in our organization and is responsible for supporting the customer from post-sale to project completion.

Essential Functions:

The Essential Functions are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

• Provide consistent customer communication using the 1, 2, 3 call process:
  • Introductory Call.
  • Scheduled Confirmation.
  • Close out call.
• Manage a high-volume of cases.
• Maintain case close time, meeting company targets.
• Drive a superior customer experience:
  • Act as the sole point of contact to the customer.
  • Update new/changed customer information in the system.
  • Provide project expectations to the customer.
  • Communicate with the scheduling team to ensure installs and callbacks are completed promptly.
  • Respond professionally and in a timely manner to customer calls and emails.
• Track and submit Mass Save Rebates via the Mass Save website.
• Initiate project payments for customer accounts.
• Perform additional tasks as required.

Qualifications:

• High School diploma or equivalent
• Proficiency working with MS Office
• Proficiency working with Salesforce
• Position requires proficiency in reading, writing, and communicating in English

Key Competencies:

• Customer focused
• Excellent communication skills
• Ability to work independently or as part of a team
• Time Management skills
• Problem solving ability

Additional Information:

• Supervisory Responsibilities: This is an individual contributor position with no supervisory responsibilities.
• Work Environment May include one of the following based on location and business needs:
  • Office Environment: This position is primarily based in an open office environment with typical office conditions.
  • Hybrid position: This position is a flexible work model that combines remote and on-site work. When working remotely, the employee is required to have a workspace free of distraction during work hours to perform job duties.
• Physical Demands:
  • Requires sitting at a desk for long periods of time, performing tasks on a computer, the ability to move within the office to attend meetings, access equipment, or interact with colleagues.

About HomeWorks Energy:

HomeWorks Energy is a trusted Mass Save partner, helping Massachusetts neighbors all over the state save energy and money at home. Our certified home energy experts have performed more than 200,000 Home Energy Assessments and we're proud to be the largest Home Performance Contractor in Massachusetts, leading the region in energy efficiency. Join a growing organization that is passionate about working together to save energy and reduce cost.

Equal Opportunity Employer:

At HomeWorks Energy, we celebrate diversity, inclusion, and collaboration. As an Equal Opportunity Employer, we do not discriminate against race, color, religion, national origin, sex, age, gender identity, or expression, sexual orientation, physical or mental disability, veteran status, or any other applicable characteristics. All employment decisions are based on qualifications, skills, and experiences needed to successfully perform the job.

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