Job Description

Job Description

Job Description

Salary:

About Accent on Languages:

Our story: Diversity, inclusion and compassion

Accent on Languages is a certified small business that helps our clients serve the common good through our leading range of translation services. With more than 30 years of experience, our team of in-house and external subject matters experts help achieve our clients' goals with any type of linguistic needs. Services that we offer include translation, interpretation, localization, transcription, language assessment and much more. Our primary client base is governments at the local, county, state and federal level. We have helped hundreds of clients satisfy their language priorities, providing efficient and accurate support that has helped millions of people. And we do this through the use of top rate technologies that ensure the best quality of work.

As a woman and minority owned company, we are committed to promoting diverse and inclusive work, and we’re proud of our reputation for helping people of all backgrounds.

We are looking for candidates who are equally passionate about serving the greater good by providing the best translation, interpretation, and many other localization services to the even bigger LEP population in the US and the world. If you feel like you are a great fit, please don't hesitate to apply! 

Accent on Languages is looking for an Project Coordinator to work from home anywhere across the United States.

JOB SUMMARY

The Project Coordinator’s position responsibilities include coordinating the scheduling of interpreting appointments. The Coordinator provides information for contracted interpreters, monitors the assigned budget, and provides monthly reports. The Coordinator is also responsible for working closely with clients and staff to discuss and assess individual needs, and provides interpreting and services to existing and new clients as needed.

It’s extremely important to help our clients match with interpreters for various language services. This position is responsible for scheduling and supporting onsite and virtual interpreting assignments for clients, spanning across multiple industries and verticals. The Interpreter Coordinator will be responsible for assigning interpreters to client's requests based on client preferences using our program, interpreters' skills and availability while minimizing overall costs, maximizing efficiencies, and providing high quality services to our customers.

TYPICAL DUTIES AND RESPONSIBILITIES

• Assist with scheduling interpretation providers to meet the interpreting needs. Ensure that communication access providers working as Independent Contractors are successfully integrated into the system. Receive and review invoices from independent contractors.

• Monitors service expenses and works within the assigned budget. Develop regular reports as requested by the CEO. Collaborates with clients and providers on interpreting services.

• Follow up and check-in with clients and interpreters on a regular basis to ensure all the interpreter needs are met and all the appointments are fulfilled. 

• Communicate directly with clients; create job requests accurately, timely, and efficiently, coordinate interpreter schedules and adhere to interpreter contracts.

• Provide excellent customer service both for external and internal stakeholders. Schedule interpreters to ensure appropriate coverage specific interpretation needs.

• Monitor on-demand pool of active interpreters, as well as ensure continuity of services for clients.

• Maintain accurate records of current, qualified, trained, and cleared interpreters.

• Monitor operations and analyze demand, interpreters pool, and new requests on an ongoing basis. Report regularly to the CEO about these trends to ensure coverage and interpreter pool adjustments.

QUALIFICATIONS:

• At least two years of scheduling, management, or other organizing experience in a customer service-oriented environment preferred.
• Knowledge of interpreter needs and roles preferred.
  
• Demonstrated fluency in spoken and written English. 
• Fluency in a second language is a strong plus. 
• Knowledge of specialized software related to interpretation a plus: Interpretation

Management and Scheduling platforms, Remote Interpreting Platforms and OPI and VRI systems.

• Proficient in Microsoft Word, Excel, and other software knowledge
• Basic project management skills for acccepting and managing projects.
• Ability to communicate effectively, present information in a succinct and clear manner and respond to questions from potential and current clients, as well as other team members
• Basic mathematical skills to calculate percentages, mileage, and margins to create reports.
  
• Time management skills and attention to detail to establish priorities and ensure clients and contractors are efficiently and effectively served
• Confidence and personal skills to build peer to peer relationships with staff, customers, and community groups and individuals.

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