Job Description

Remote Fiserv Technical Support Representative (POS) at Fiserv in Boise, Idaho, United States Job Description Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Remote Fiserv Technical Support Representative (POS) What does a successful Fiserv Technical Support Representative do at Fiserv? A Fiserv TSR serves as the central contact providing exceptional service and technical support experiences for Fiserv's small to enterprise business merchants using Fiserv point of sale (POS) and credit card processing systems. Fiserv point-of-sale (POS) terminals and credit card machines allow businesses to accept the widest variety of payments quickly, easily, and securely. You will help business merchants set up, update software, and troubleshoot issues. What you will do Leverage your knowledge and expertise to answer questions and resolve problems. No two customers, problems, or resolutions are the same. Sometimes you will not know the right answer. We are looking for someone who will rely on their training and resources and is always up for a challenge. + Exhibit excellent listening and problem-solving skills and is looking to learn and grow their career + Assist with transaction details: sales, refunds, voids, offline processing, and settlements + Order accessories: power packs, cables, quick reference cards + Replace terminals, printers and pin pads + Help complete software downloads/programming and device troubleshooting + Assist with adding disclosures or messages to receipts What you will need to have + Dependable, self-motivated with excellent listening and master problem-solving skills; seeking growth and a career development opportunity + Minimum of one year of experience working in a customer facing role, preferably in financial services, technology support or customer service (ex: retail, restaurant, hospitality) + Quiet and secure home working environment free from background noise and distractions + Understanding of basic financial transaction processing and payments + Understanding of computers, internet navigation, and web applications + Sufficient Internet speed: Ping less than 50 ms, Download >12.0 Mbps, Upload >2.0 Mbps What would be great to have + Strong work tenure with previous roles lasting 2 years or more + Experience working in a fast paced, high volume, metric driven call center environment + 12 months of troubleshooting experience in a technical support call center, i.e. hardware, software, applications, network management, or phone/utility/internet/cable services Things to know: Compensation: $17.50Training Start Date: 16 Jan 2024 Training Schedule and Length: TBD Working Schedule: TBD Pre-employment background, credit, and drug test are required. This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New Mexico, New York, Washington D.C, or Washington. This role is not eligible to be performed in Colorado, California, New York or Washington. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: + Apply using your legal name + Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). What you should know about us: Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company's Most Innovative Companies, To view full details and how to apply, please login or create a Job Seeker account

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