Job Description

Job Title: Call Center Sales Lead

Location : Remote BUT ONLY accepting applicants in the San Francisco Bay Area or Sonoma County

Reports to : Call Center Manager

Status : Part-Time or Full-Time

Are you passionate about water safety and enthusiastic about promoting swimming lessons? British Swim School Bay Area is looking for a dynamic and motivated Sales Lead to join our team. In this remote role, you will be the first point of contact for potential customers, helping them understand the importance of water safety and the benefits of our swim lessons. Your primary goal is to connect with families, promote our programs, and enroll students in our swim school, ensuring they have a positive and impactful experience.

The Sales Lead at British Swim School Bay Area focuses on improving student enrollment by taking sales calls and following up on warm leads. In addition to improving student enrollment, the Sales Lead also trains, coaches, and develops the sales skills of the rest of the Call Center Representatives to improve student enrollment in the British Swim School Aquatics Program.

Focuses also includes customer experience, engagement, customer enrollment (sales), and managing all customer inquiries and concerns, but also has the experience and leadership skills to back up the CSR Supervisor. While the Sales Lead will deliver exceptional solution-oriented customer service, this role will also provide some CSR team oversight under the guidance of the CSR Supervisor.

Knowledge, Skills and Ability

1. Enthusiastic, assertive personality with excellent customer service & team-building skills
2. Strong listener with a sense of urgency to resolve issues or provide solutions
3. Effectively communicate with customers; bi-lingual is a plus
4. Disciplined to follow schedules, policies, and procedures of British Swim School
5. Able to multi-task using phone systems and appropriate computer programs
6. Ability to lead, train and coach associates on sales and customer service matters

Qualifications

1. Minimum of 2 years of customer service and sales experience, with a proven track record of training/coaching/leading other team members
2. High School or some college education or equivalent experience
3. Must have quiet space without distractions for work

Job Types: Full-time, Part-time

Pay: $20.00 - $24.00 per hour

Expected hours: 25 – 40 per week

Benefits:

1. 401(k)
2. Dental insurance
3. Health insurance
4. Paid time off
5. Vision insurance

Schedule:

1. Day shift
2. Evening shift
3. Every weekend

Location:

1. San Francisco Bay Area, CA (Required)

Work Location: Remote

This is a remote position.

Job Tags

Similar Jobs