Supervisor | Call Center Job at AppleOne, Puerto Rico

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  • AppleOne
  • Puerto Rico

Job Description

Job Description

Job Description

We are seeking a dynamic and experienced Call Center Supervisor for a healthcare services company placed at San Juan,PR.

The ideal candidate will be responsible for overseeing daily operations, motivating agents, and ensuring exceptional customer service.

*Previous experience as a call center supervisor*

Responsibilities:
- Manage and supervise a team of call center agents
- Develop and implement performance metrics and goals
- Monitor call quality and agent performance
- Resolve customer issues and complaints efficiently
- Ensure adherence to company policies and procedures

Qualifications:
- Previous experience as a call center supervisor
- Ability to work in a fast-paced environment
- Proficiency in Spanish and English (both verbal and written)

Schedule: - Monday to Friday: 9:00 AM - 11:00 PM - Saturday: 9:00 AM - 7:00 PM

If you are a results-oriented individual with a passion for customer service, we encourage you to apply.
#2233

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf Company Description

Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.

Job Tags

Temporary work, Local area, Saturday, Monday to Friday,

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